Position: ITSM Project Manager
Work Location: Albuquerque, New Mexico
Duration Of Hiring: 8 weeks
More Clarity :
We are looking for someone who has ideally done project management, project coordination for ServiceNow implementations with a customer facing role. The second best would be someone who has done similar roles on other ITSM tool implementations such as BMC Remedy, HP Service Mananager or CA Service Desk. This person should be aware of all the moving parts in such implementations and coordinate between the customer and the offshore resources to implement the solution.
Job Description:
Lead all technical aspects of project delivery and solution delivery including:
Application UI Configuration
Workflow Configuration
Development of required client specific reporting
Development of requirement integration components (SSO, LDAP, etc)
Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform
Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements.
Provide creative solutions to resolve business problems via customer requirements based on Service-now.com, process gaps (ITSM/ITIL) and cultural challenges (people).
Hands-on technical delivery including required documentation of cost-effective Service-now solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc…)
Be a key member of the overall implementation project team
Prepare all client facing and internal deliverables that are technology related
Drive the continuous improvements of the implementation methodology and service offerings based on client experiences
6+ years of experience as a key technical resource leading the development of solutions in client environment
Experience working a SaaS environment
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators.
Must have good understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the Service-now.com platform using web services, SOAP, email, MID, plugins.
ITIL V2 or V3 Foundations Certification preferred.
Has proven leadership experience in managing small teams and projects.
Ability to produce documentation on various levels including technical and customer facing.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Strong communication skills (both written and verbal)
Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity
Thanks & Regards
NANDA LAKKAKULA
VEDAINFO INC.
10500 Barkley St. Ste:110, Overland Park, KS - 66212
Phone No. : 913-815-8553, Fax : 310-634-0307
Email Id : nanda@vedainfo.com, Website: www.vedainfo.com
Yahoo IM: lnkkumar79@yahoo.com
Gtalk: laki.nandoo@gmail.com
Linkedin: http://www.linkedin.com/in/nanda79
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