Hi,
My name is Nish Parker and I'm an IT recruiter at Droisys. Our records show that you are an experienced IT professional with experience relevant to one of my current contract openings.
Please send an email to nish@droisys.com
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PROJECT NAME: Case Management Automation
HRA JOB TITLE: Business Analyst
Brooklyn, NY
PROJECT DESCRIPTION: Case Management Automation project entails Automation of the case management process to improve customer service, manage staff workload and enhance program integrity. Adapt and enhance eligibility determination systems to better serve our clients with reducing wait time and improving client experience while meeting the staff processing needs.
Tasks & Duties
• Develop and prepare document for the general design of solutions that meet system and security requirements, including the selection of alternative approaches.
• Develop specifications for databases, communication systems, hardware, network, security, storage and software configurations.
• Develop structured diagrams for the specifications of databases, communication systems, computer or storage area networks, security or network programs.
• Develop, compile, maintain and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.
• Develop operational and installation procedures for communication systems, hardware, network, security, storage and software.
• Develop guidelines and upgrade techniques of new operational procedures for the support of databases, hardware systems, operating systems software, network systems software, security and client server systems.
• Develop detailed systems operations designs.
• Work with MIS staff (e.g. managers, senior programmers, support staff, product manager) to plan program code implementation, enhancements and changes.
• Design reports, audit trails/logs, security mechanisms.
• Provide assistance to MIS technical support staff when they are unable to resolve a program, database, or IT issue by themselves.
• Occasionally contact customers as needed to clarify the intent of a new feature or resolve a problem.
Thanks/Regards
Nish Parker
Email: nish@droisys.com |
4800 Patrick Henry Drive | Santa Clara | CA | 95054
Desk: 408-874-8333 x 214 / Cell: 408-543-9574
www.droisys.com
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