Saturday, 11 January 2014

{SAP JOBS USA:131813} Urgent requirement : Hyperion HFM Consultant : CA : 8 month : Phone : Confirm Interview

Hope you are doing well,

Please go through the following requirement and let me know on if you have any available resources



Role : Hyperion HFM Consultant

Location: Palo Alto, CA

Length: 8 months

Start: ASAP
Interview: phone



Technical pre-requisites:

Ø  Deep expertise in Oracle HFM (Oracle Hyperion Financial Management).

Ø  Development / Technical support experience with Oracle Finance modules.

Ø  Should have excellent analytical and debugging skills with ability to analyze complex business/technical problems, identify performance bottle necks and suggest for any query fine tuning as needed.

Ø  Good communication & interpersonal skills is essential since this is a client/business facing role.

Ø  Prior experience in Application / Production support area and handling business users is preferable.

Ø  Exposure to SFDC case management process / ticketing system, perforce configuration management tool and Entitlement / Software Licensing domain knowledge would be an advantage.


Primary Responsibilities:

Key responsibilities / tasks for the role include:

Ø  1) Support client business operations by resolving production issues / tickets pertaining to MyVMware & related applications and completing work requests

Ø  2) Monitor / triage incoming production support ticket queues and resolve modest to high complexity tickets with in the SLA.

Ø  3) Serve as a primary contact (onshore POC) for Business and IT teams for any questions / clarification related to the area of work.

Ø  4) Offshore co-ordination and timely hand-offs of all production issues in his/her area of work.

Ø  5) Partner & co-ordinate with respective team/s including Business, BA, QA, Dev & release teams as necessary to address a production issue.

Ø  6) Coordinate UAT testing, Business sign off and post production communication to business for the production bug fixes.

Ø  7) Research and resolve ongoing Application/Data issues in production while working to improve client incident management processes.

Ø  8) Provide technical expertise in identifying, evaluating, and suggesting process improvements that are cost effective and improve work efficiency.



  Kevin Patel


 Ph No:- 980-819-0687


  G-Talk :                                                      

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