ITJOB-ALERT NEED - SECURITY Consultant - RSA SecurID position - Long term Contract

Dear Partners

 

This a long term project to begin with 6 months. The location is Croton CT. Please reply me with your Consultants  resume and hourly rate for the same asap.

 

JOB DESCRIPTION – Technical Analyst

 

This position requires a process-oriented technical team member with the ability to support an Enterprise service delivery organization and provide excellent customer service.  A demonstrated aptitude to rapidly develop expertise in a complex technical environment is required and previous experience with RSA SecurID or related remote access technologies is must.  Strong communication skills are required to maintain effective internal and customer relationships.

 

The Service Support Analyst, Digital Certificate Services, will serve as a technical resource to replace all of our current RSA SecurID tokens globally. The primary areas of responsibility will involve working closely with the Project team in a direct customer support role. The analyst will troubleshoot and solve remote access VPN related issues, account set up, SecurID token problems and must have previous experience supportig technologies via telephone and use of a helpdesk ticket management system.

 

This position will serve as a technical resource on the team and will be responsible for supporting defined service level agreements (SLAs) to include service availability, incident response and incident resolution.  This position will also ensure that all technical changes follow the formal change management process.  This change management process will include evaluating proposed changes, determining the impact on current support processes and properly documenting support modifications during implementation. 

 

DUTIES AND RESPONSIBILITIES:

·         Serve as a technical resource supporting RSA ACE infrastructure token replacement project

·         Work with users to troubleshoot and resolve VPN related issues for newly assigned tokens.

·         Perform root cause analysis and develop technical documentation for incident response.

·         Manage the ticket queue to meet SLA’s.

·         Create daily, weekly and monthly custom ticket reports.

·         Support all aspects of end-user related SecurID support.

·         Participate in Incident and Problem Management activities based on Information Technology Infrastructure Library (ITIL) guidelines.

·         Represent Digital Certificate Services during information technology audits by internal and

 

WORK EXPERIENCE/SKILLS:

4+ years experience managing Service Delivery in an Enterprise environment

2+ years experience supporting RSA or similar remote access technologies

2+ years experience administering and working with trouble ticket queues

Strong working knowledge of RSA SecurID

 

Thanks,

 

Raj singh  | SimpliOn - Great Results. Always.

Direct: 408-565-8670 | Fax: 408-935-8696 

 

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