This is Thomas Fedrick, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Thomas@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Salary / Annum :
Visa Status :
Requirement Details :--
BELOW IS THE FULL TIME PERMANENT POSITION WITH ONE OF OUR CLIENT
Service Desk Specialist
Work Location:- Ottawa, ON Canada
Position Type:- Full Time
Salary:- Market
Service Desk Specialist
Basic Requirements
Education:
Graduation from a recognized university or community college with an acceptable specialisation in computer science or information systems; or equivalent combination of education, training and experience.
Language Requirement:
Bilingual (English and French)
Experience:
o Experience in supporting windows XP to Windows 7 migration activities
o Experience in Information Technology (IT), preferably in a customer-facing role
o Experience administering and supporting Active Directory
o Experience in Incident Management;
o Experience in technical support and customer service
o Experience in E-mail Support
o Experience in supporting Blackberrys and BES Server technology
Rated Requirements
Knowledge:
o Knowledge of ITIL framework;
o Knowledge of troubleshooting and logical problem solving methodologies;
o Specific knowledge of policies, procedures and work instructions in functional area;
o Knowledge of Service Level Agreement framework;
o Knowledge of ITSM tools such as Remedy;
o Knowledge of MS Windows based operating systems (ie. Windows 7, Windows Server); Microsoft Office, browsers and other common commercially available software titles
o Knowledge of MS Active Directory, remote control tools (ie. SCCM) and Group Policy Objects;
o Knowledge of Local and Wide Area Networks and supporting VPN technologies.
Abilities:
o Ability to provide first and second line support in a national IT environment;
o Ability to prioritise and organise work and adapt to changing priorities;
o Ability to work with minimal supervision;
o Ability to work with vendors and third parties to solve hardware, software and process problems;
o Ability to analyse, evaluate, and solve technical problems;
o Ability to communicate effectively both orally and in writing;
o Ability and willingness to learn new technologies.
o Ability to handle potentially delicate customer situations in a professional manner, bringing them to a positive resolution
Personal Suitability:
o Ability to establish rapport and maintain effective working relationships with colleagues and clients;
o Initiative, reliability, discretion, decisiveness and tact;
o Maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization;
o Maintain cooperative relationship with external organizations
o Ability to work in effectively in a team environment
Thomas Fedrick
Recruiting Specialist "IT Services"
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5559 || 916-671-5584 || Fax: 916-200-0305
E-Mail : Thomas@sancrosoftusa.com || www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
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