HI,
This is Ashutosh Rai from IDC Technologies.
I've a requirement very much resembling to your profile If you are interested and looking for as new project/JOB then please send me your updated profile/resume, if you are comfortable with the job-description
Hope to get a prompt and an immediate reply from your side
JOB DESCRIPTION
Quality Assurance Analyst – Jr
Corona, CA
Resources can be situated in Pleasanton OR Corona travel required for these two roles
Call center and telephony experience (IVR, call routing,/recording, forecasting/scheduling tools) preferred. Good communication, self starter and willingness to travel.
Position: UAT tester for Telephony & Infrastructure projects
Job Description:
This is an exciting mid level opportunity to work with and provide input to the design, User acceptance testing, reporting, and QA teams that develop the new enterprise wide applications in the Contact Center.
Responsibilities:
- Develop or provide input to design, and development of User Acceptance Test Strategy, User Acceptance Test Plans for member services call center projects and enterprise Contact Center Strategy program.
- Develop UAT test cases and data requirements for the Member Service Call Centers Telephony and infrastructure implementation projects including but not limited to Reporting and analytics, Telephony and infrastructure projects etc.,
- Develop data requirements for User acceptance testing.
- Ensures User Acceptance testing procedures are in compliance with
established processes, standards and tools. - Verifies and ensures test plan, scripts support testing objectives are executed properly.
- Participates in defect management strategy and coordinates with testing and project team to ensure timely resolution of defects.
- Develops UAT reference guide or user guide that would be an integral document for future testing.
- Responsible for testing the reports generated or coordinate the efforts to test the reports in Crystal platform and/or Merced.
- Work collaboratively within a project team environment to assist in the design and development of appropriate documents to support training and user acceptance testing.
- Work collaboratively with Managed Service provider and acts as a liaison between the business partners, project team and the vendor.
- Review and provide feedback to training and testing documentation.
- Facilitate meetings and must make decisions based on the outcome of the meetings.
- Train or assist in training of junior testers if needed!
- Provide input to Level of effort estimates and/or resource estimates for user acceptance testing
Qualifications:
- Bachelors' degree or equivalent experience.
- 2-3 years experience in a customer service or health care related field.
- 2 years experience in developing testing material and providing testing support to large groups.
- Experience with Querying tools like SQL. Working knowledge in crystal reports/Merced is preferred.
- Strong reporting and analytics understanding for large and diverse call centers.
- Ability to interact with business stakeholders and work to meet their testing objectives.
- Expertise with Defect Management Tools preferably Mercury Tools.
- CRM application experience testing or development with Pega.
- Testing experience with Call Center applications in support of Case management, preferred.
- Testing of telephony and infrastructure related projects like IVR/CTI/IR-ACD routing is highly desirable
- Excellent people skills with an ability to communicate with clients, developers, contractors, software vendors and all levels of management
- Strong interpersonal and communication skills
- Excellent ability to work well with others in a Labor-Management Partnership environment and maintain appropriate confidentiality
- Experience using personal computer applications and business software.
- Must be self motivated and have the ability to work independently with minimal supervision.
- Willingness to travel, work extended hours and/or weekends as needed to support the project goals.
Thanks & Regards
Ashutosh Rai
IDC Technologies Inc.,
1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035
Contact #: 732-675-5343 I Email: ashutosh@idctechnologies.com I URL:www.idctechnologies.com
Fax: 408-608-6088
Yahoo-Id: ashutosh_rai3
Skype: ashu.rai3086
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