Hi Associates
Please let me know if you have any consultant for the following requirement.
Kindly Send Resumes to adem@vertigonconsulting.com
Position: IVR Business Analyst
Location: Bloomington, IL
Duration: 6+ months
MUST have experience as a contact center business analyst
Must have experience working with
o call flows,
o IVR applications (from a business process perspective),
o customer experience Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM
Additional Qualifications:
o Business Experience: Business Process Management
o Business Experience: Corporate Contact Center Consulting Services (contact center knowledge)
o Systems Experience: Collaborative Technologies
o Business Experience: Digital Media Audio/Video Expertise
o Business Experience: Unified Communications
General Skills:
o Strong written and oral communications,
o self-starter,
o able to build relationships within all levels of the organization,
o ability to work a full work week mon- fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources.
Thanks & Regards
Adem
Technical Recruiter
Vertigon Consulting
Phone: 201-786-2670
Fax: 732-398-0506
Email: adem@vertigonconsulting.com
URL: www.vertigonconsulting.com
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