Engineer-Technical Support III(NA)
Work Location Texas
Duration 7 Months
Mandatory Technical Skills Unix/IP Networking and protocols/SQL Server/Troubleshooting/Voice Experience
Desirable Technical Skills "Required Skills:
2+ years Administrator level knowledge of either Microsoft Windows or Unix
2+ years working knowledge of Networking industry, products and protocols
2+ years of IP Networking experience
2+ years Microsoft SQL server
2+ years Microsoft Operating System troubleshooting
2+ years Microsoft Networking design and implementation
2+ years Microsoft Operating System security modeling/design, implementation and troubleshooting
2+ years of Voice experience
2+ years dealing with Voice Solutions "
Desirable Functional Skills "General IP Contact Center
ICM (Intelligent Contact Manager)
Ability to communicate effectively both verbally and in writing
Database experience (Oracle, SQL, Sybase)
Working with cross-functional team
Ability to determine problems and deliver known solutions
Presentation skills
Ability to work effectively with and provide guidance to other members of the work group
CCNA or higher networking certification
Previous Customer Support experience
Cisco IPT related products: CallManager, Unity, UCC/IPCC, Voice Gateways, etc...
Microsoft Active Directory
Microsoft Exchange
Typically requires BS or MS in a technical field (CS/EE preferred)or equivalent plus 2-5 years related experience. CCIE desired but not required"
Total Experience Required 3 Years +
Work Location Texas
Duration 7 Months
Mandatory Technical Skills Unix/IP Networking and protocols/SQL Server/Troubleshooting/Voice Experience
Desirable Technical Skills "Required Skills:
2+ years Administrator level knowledge of either Microsoft Windows or Unix
2+ years working knowledge of Networking industry, products and protocols
2+ years of IP Networking experience
2+ years Microsoft SQL server
2+ years Microsoft Operating System troubleshooting
2+ years Microsoft Networking design and implementation
2+ years Microsoft Operating System security modeling/design, implementation and troubleshooting
2+ years of Voice experience
2+ years dealing with Voice Solutions "
Desirable Functional Skills "General IP Contact Center
ICM (Intelligent Contact Manager)
Ability to communicate effectively both verbally and in writing
Database experience (Oracle, SQL, Sybase)
Working with cross-functional team
Ability to determine problems and deliver known solutions
Presentation skills
Ability to work effectively with and provide guidance to other members of the work group
CCNA or higher networking certification
Previous Customer Support experience
Cisco IPT related products: CallManager, Unity, UCC/IPCC, Voice Gateways, etc...
Microsoft Active Directory
Microsoft Exchange
Typically requires BS or MS in a technical field (CS/EE preferred)or equivalent plus 2-5 years related experience. CCIE desired but not required"
Total Experience Required 3 Years +
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