IT JOBS: ITJOB-ALERT Immediate need for Business Systems Analyst III

Friday 3 February 2012

ITJOB-ALERT Immediate need for Business Systems Analyst III - Call Center Apps @GA(Locals need)

Hi ,

Hope you are doing well.

Please find the below requirement and reply back with updated resume.

Job title: Business Systems Analyst III – Call Center Apps

Location: Atlanta, GA

Duration: 6months

Interview : Phone + Inperson

Business Systems Analyst III – Call Center Apps

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst III contributes broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation.

Most Critical Requirements:

Requires 4 or more years of progressive Business Systems Analyst experience in a Call Center environment
Experience with Cisco technologies for Contact Centers is highly desirable, but not required (could be with other technologies, but again, candidate must have experience in a call center environment to even be considered)
Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable, but not required
Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable

Additional Requirements:

Helpful to have BA or PM certification
Important to have Team Leadership skills and Multi Site experience
Excellent Customer Service and written and verbal communication skills
Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities
Requires ability to effectively manage multiple assignments and priorities
Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process
Requires ability to coordinate system testing cycle, issues tracking and resolution
Requires strong coaching, mentoring, training and facilitation skills
Requires ability to deliver results on time and within budget
Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor
Requires ability to develop good working relationships with business sponsors, business partners and technical staff
Requires a high level of expertise in a variety of application and business areas