Hi,
This is Thomas Fedrick, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Thomas@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :
Requirement Details :--
Service Desk Specialist
Work Location : Ottawa , ON ,Canada.
Duration : Full Time with our client
Rate : Market
Education:
Graduation from a recognized university or community college with an acceptable specialization in computer science or information systems; or equivalent combination of education, training and experience.
Language Requirement:
Bilingual (English and French)
Experience:
Experience in supporting windows XP to Windows 7 migration activities
Experience in Information Technology (IT), preferably in a customer-facing role
Experience administering and supporting Active Directory
Experience in Incident Management;
Experience in technical support and customer service
Experience in E-mail Support
Experience in supporting Blackberrys and BES Server technology
Knowledge:
Knowledge of ITIL framework;
Knowledge of troubleshooting and logical problem solving methodologies;
Specific knowledge of policies, procedures and work instructions in functional area;
Knowledge of Service Level Agreement framework;
Knowledge of ITSM tools such as Remedy;
Knowledge of MS Windows based operating systems (ie. Windows 7, Windows Server); Microsoft Office, browsers and other common commercially available software titles
Knowledge of MS Active Directory, remote control tools (ie. SCCM) and Group Policy Objects;
Knowledge of Local and Wide Area Networks and supporting VPN technologies.
Abilities:
Ability to provide first and second line support in a national IT environment;
Ability to prioritise and organise work and adapt to changing priorities;
Ability to work with minimal supervision;
Ability to work with vendors and third parties to solve hardware, software and process problems;
Ability to analyse, evaluate, and solve technical problems;
Ability to communicate effectively both orally and in writing;
Ability and willingness to learn new technologies.
Ability to handle potentially delicate customer situations in a professional manner, bringing them to a positive resolution
Personal Suitability:
Ability to establish rapport and maintain effective working relationships with colleagues and clients;
Initiative, reliability, discretion, decisiveness and tact;
Maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization;
Maintain cooperative relationship with external organizations
Ability to work in effectively in a team environment
Thanks & Regards
Thomas Fedrick
Recruiting Specialist "IT Services"
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5559 || 916-671-5584 || Fax: 916-200-0305
E-Mail : Thomas@sancrosoftusa.com || www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
For More Job Openings , Please Visit my blog 
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