EMC Storage & Backup admin - Bloomington, IL.
Storage Management
Relevant Experience (Yrs) :4+ Years of Storage and Backup Experience with EMC VMax, Data replication
Technical/Functional Skills :
•Monitoring and management of Data Center Storage Storage Management (EMC VMAX, VNXe, MDS, UIM and NAS) and Backup(EMC Avamor)
•Data storage (e.g., RAID array, SAN, NAS, tape, optical, etc.)
•Input processing, for activities such as loading third-party tape and receipt and/or transmission of batch electronic files
•Management of intra company file transfers and/or other data movement
•Data Replication
•Managing user accounts, authorization, disk space quotas and access control (OS, mail, database, middleware, file systems, disk space, etc.)
•Clustering.
•On-call support
•Data backup and restoration services, including all remote sites with servers/systems requiring data backup, restoration, and disaster recovery services
•Disaster recovery – planning and execution
•Data Center Operations Experience
•Availability of Storage and capacity management using native tools
•Knowing ITIL Concepts will be an advantage.
Experience Required
•Must have a proven track record of leading Managed Services for large customers. Should have ability to interact with stakeholders and vendors to define system functionality meeting/exceeding client expectations. Must have thorough knowledge on Storage Management and should have knowledge on handling end to end processes.
Roles & Responsibilities:
•Provide Level 3 support for escalated incidents related to storage in the perspective of EMC VMAX, NAS/NFS storage
•Support product upgrades and infrastructure enhancements
•Provide expertise in issues related to backend storage and mapping of virtual machines through vCenter and Dell VIS
•Monitor memory/storage utilizations of hosts and take proactive steps
•Review and approve standard operating procedures and knowledge items
•Provide expertise in determining root cause for problem tickets
•Work in-tandem with Server and Tools team for resolving issuesStorage Engineer
•Delivery of status reporting to Project Managers
•Coordinating day-to-day work with Supplier personnel
•Actively identify and manage project risks. Discuss risks and mitigation strategies
•Ability to work towards meeting the needs on time.
•Acts as single point of contact for the Storage and Backup Tower
•Manage knowledge transition within the team and outside
•Provide daily operational management
•Manage workload of team members
•Prioritize service requests, in consultation with Clients
•Attend scheduled meetings with designated management to review status, problems and solutions
•Resolve service delivery issues and manage ad hoc requests
•Open a trouble ticket with Incident Tools when an outage occurs at a remote location
•Report, log, and update outages in the internal ticketing tool.
•Must be able to work in a team environment and possess interpersonal and written communication skills.
•Focus on continuous process improvement and service quality
•SLA monitoring and tracking
•Provide technical assistance to team members
•Coordinate with offshore team, Technical Leads and Project Managers
•Provide Level 3 support for escalated incidents related to storage in the perspective of EMC VMAX, NAS/NFS storage
•Support product upgrades and infrastructure enhancements
•Provide expertise in issues related to backend storage and mapping of virtual machines through vCenter and Dell VIS
•Monitor memory/storage utilizations of hosts and take proactive steps
•Review and approve standard operating procedures and knowledge items
•Provide expertise in determining root cause for problem tickets
•Work in-tandem with Server and Tools team for resolving issues
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