Hello,
Hope you are doing well,
Please go through the following requirement and let me know on Kevin@riderconsultinginc.com if you have any available resources
Role : Hyperion HFM Consultant
Location: Palo Alto, CA
Length: 8 months
Start: ASAP
Interview: phone
Technical pre-requisites:
Ø Deep expertise in Oracle HFM (Oracle Hyperion Financial Management).
Ø Development / Technical support experience with Oracle Finance modules.
Ø Should have excellent analytical and debugging skills with ability to analyze complex business/technical problems, identify performance bottle necks and suggest for any query fine tuning as needed.
Ø Good communication & interpersonal skills is essential since this is a client/business facing role.
Ø Prior experience in Application / Production support area and handling business users is preferable.
Ø Exposure to SFDC case management process / ticketing system, perforce configuration management tool and Entitlement / Software Licensing domain knowledge would be an advantage.
Primary Responsibilities:
Key responsibilities / tasks for the role include:
Ø 1) Support client business operations by resolving production issues / tickets pertaining to MyVMware & related applications and completing work requests
Ø 2) Monitor / triage incoming production support ticket queues and resolve modest to high complexity tickets with in the SLA.
Ø 3) Serve as a primary contact (onshore POC) for Business and IT teams for any questions / clarification related to the area of work.
Ø 4) Offshore co-ordination and timely hand-offs of all production issues in his/her area of work.
Ø 5) Partner & co-ordinate with respective team/s including Business, BA, QA, Dev & release teams as necessary to address a production issue.
Ø 6) Coordinate UAT testing, Business sign off and post production communication to business for the production bug fixes.
Ø 7) Research and resolve ongoing Application/Data issues in production while working to improve client incident management processes.
Ø 8) Provide technical expertise in identifying, evaluating, and suggesting process improvements that are cost effective and improve work efficiency.
Kevin Patel
Ph No:- 980-819-0687
E-mail:- kevin@riderconsultinginc.com
G-Talk : kevinpatel.rider@gmail.com
Web Site :- www.riderconsultinginc.com
