Hi,
This is Thomas Fedrick, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Thomas@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Salary / Annum :
Visa Status :
Requirement Details :--
BELOW IS THE FULL TIME PERMANENT POSITION WITH ONE OF OUR CLIENT
Service Desk Specialist
Work Location:- Ottawa, ON Canada
Position Type:- Full Time
Salary:- Market
Service Desk Specialist
Basic Requirements
Education:
Graduation from a recognized university or community college with an acceptable specialisation in computer science or information systems; or equivalent combination of education, training and experience.
Language Requirement:
Bilingual (English and French)
Experience:
o Experience in supporting windows XP to Windows 7 migration activities
o Experience in Information Technology (IT), preferably in a customer-facing role
o Experience administering and supporting Active Directory
o Experience in Incident Management;
o Experience in technical support and customer service
o Experience in E-mail Support
o Experience in supporting Blackberrys and BES Server technology
Rated Requirements
Knowledge:
o Knowledge of ITIL framework;
o Knowledge of troubleshooting and logical problem solving methodologies;
o Specific knowledge of policies, procedures and work instructions in functional area;
o Knowledge of Service Level Agreement framework;
o Knowledge of ITSM tools such as Remedy;
o Knowledge of MS Windows based operating systems (ie. Windows 7, Windows Server); Microsoft Office, browsers and other common commercially available software titles
o Knowledge of MS Active Directory, remote control tools (ie. SCCM) and Group Policy Objects;
o Knowledge of Local and Wide Area Networks and supporting VPN technologies.
Abilities:
o Ability to provide first and second line support in a national IT environment;
o Ability to prioritise and organise work and adapt to changing priorities;
o Ability to work with minimal supervision;
o Ability to work with vendors and third parties to solve hardware, software and process problems;
o Ability to analyse, evaluate, and solve technical problems;
o Ability to communicate effectively both orally and in writing;
o Ability and willingness to learn new technologies.
o Ability to handle potentially delicate customer situations in a professional manner, bringing them to a positive resolution
Personal Suitability:
o Ability to establish rapport and maintain effective working relationships with colleagues and clients;
o Initiative, reliability, discretion, decisiveness and tact;
o Maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization;
o Maintain cooperative relationship with external organizations
o Ability to work in effectively in a team environment
Thanks & Regards
Thomas Fedrick
Recruiting Specialist "IT Services"
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5559 || 916-671-5584 || Fax: 916-200-0305
E-Mail : Thomas@sancrosoftusa.com || www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
For More Job Openings , Please Visit my blog 
The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message.
--
Introduce business in 3800 cities. How?
=====================================================
Thanks for using group.
Moderator
1) This group is managed by www.BRCIndex.blogspot.com
2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business.
3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club)
4) Reply to two message before posting new one.
5) Donot post same message in all 3800 business Referral Club.
You received this message because you are subscribed to the Google Groups "Outsource" group.
To post to this group, send email to Outsource@googlegroups.com
To unsubscribe from this group, send email to Outsource-unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/Outsource
