[Outsource:56992] US-: Service Quality and Performance Manager

US-: Service Quality and Performance Manager
To apply for this position, please visit this Website.
http://sqa.fyicenter.com/jobs/99666350_Service_Quality_and_Performance_Manager.html
To see other opportunities, please visit http://sqa.fyicenter.com
Date: 01-Nov-2011

Service Quality and Performance Manager

• Successfully complete assigned projects and manage project to
timelines, client expectations and resource budgets, if applicable. •
Support the Global Strategy working closely with the Global and
Regional Business Managers and other members of the global team as
required. • Plan and implement projects to ensure global standards are
consistent and requirements met. • Plan, implement and track project
plans and ensure that timelines are established and achieved. •
Prepare and conduct client presentations providing analysis and
consultancy. • Maintain oversight of the travel program performance in
the regions, regularly reviewing with team members in region. • Align
Regional Service Level Agreement to the Global Service Level
Agreement, while evaluating the appropriate service delivery across
wholly owned, joint venture and partner locations. • Provide
performance analysis and identify opportunities for improved savings.
• Conduct ad hoc analysis to accommodate specific client needs, such
as evaluating the impact of policy, process or operational changes. •
Coordinate implementation of new processes, procedures, policies and
contracts throughout the regions. • Contribute to the value of the
program by improving internal processes and productivity and
increasing quality of client deliverables. • Assist in Business
Planning activities and process standardization. • Liaise with the
CDS, the Global Data Team and others, as deem necessary, to ensure the
consistent, timely & accurate flow of data from all countries in the
region. • Review travel consultant training in-country to ensure
consistency and thorough understanding of all client and global
requirements. • Data analysis and trending to enhance value of global
and regional account reviews. • Assumes and performs other duties and
responsibilities not specifically outlined herein.

• BS/BA degree required. • A minimum of 5 years travel supplier/agency
management experience, sales, account management, or financial
analysis. • East Coast based preferred, particularly Northeast
Corridor • Advanced Excel, PowerPoint, Word and Access database
software skills required • Capable of handling multiple projects and
deadlines • Demonstrated ability to lead and work with diverse, cross
functional international teams

Thank you,
Team SQAFYI - Software QA Resource FYI
http://sqa.fyicenter.com

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