[Outsource:65405] Need Business Analyst - Bloomington, IL

 

Position: Business Analyst with IVR exp.
Location: Bloomington, IL
Duration: 6-12 months

 

MUST have experience as a contact center business analyst
Must have experience working with
o call flows,
o IVR applications (from a business process perspective),
o customer experience
Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM

 

Additional Qualifications : o Business Experience:
Business Process Management
o Business Experience: Corporate Contact Center Consulting Services (contact center knowledge) o Systems Experience: Collaborative Technologies o Business Experience: Digital Media Audio/Video Expertise o Business Experience: Unified Communications General Skills: o Strong written and oral communications, o self-starter, o able to build relationships within all levels of the organization, o ability to work a full work week mon- fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources.

 

 

Thanks & Regards
 
Nanda Lakkakula
 
Vertigon Consulting Inc.
Phone: 201-786-2670
Fax: 732-398-0506
Email: nanda@vertigonconsulting.com
URL: www.vertigonconsulting.com
 
YIM:  nanda9848075057
 
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