Friday, 22 March 2013

{SAP JOBS USA:114835} Req Service Desk Manager

Rate: $50/hr

Service Desk Manager

Work Location     San Jose, CA
Duration     6 months

Mandatory Technical Skills     Required Skills/Qualifications:
•Strong client focus – ability to operate at prime customer contact level.
•Demonstrates a breadth and depth of operational service delivery management expertise.
•Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
•Strong development focus - advocate of developing employees, teams and the business
•Significant experience of leading and managing teams within an operational service delivery or shared services environment
Desirable Technical Skill/ Responsibilities     Responsibilities:

•   ITIL/Service Desk Background
•   Accountable for managing service delivery
•   Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base
•   Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability

Total Experience Required     6+ yrs

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