This is Thomas Fedrick, - Recruitment and Resources from SancroSoft USA Inc.
We have an urgent requirement as follows:
Please respond with resumes in MS-Word Format with the following details to Thomas@sancrosoftusa.com
Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :
Requirement Details :--
Support Analyst
Work Location : Collegeville, PA
Duration : 6-12 Months+ Contract
Rate : Market
Responsibilities:
Support Analyst
The Support Analyst will be responsible for resolving issues related to application access in support of the Nutri divestiture.
This involves monitoring the appropriate service center queue(s) and routing or resolving tickets accordingly.
The analyst will:
• Provide ongoing operational support for TSA ticket management, incident management
• Coordinate resolution of anomalies with relevant support teams, HRBT, IMS team, PXED team, AD team
• Identify appropriate teams to assist with issue resolution and raise incident tickets
• Identify, manage and document operational processes
• Operate automated method for data comparison as created by QA analyst
• Problem Resolution for Users
• Identifying correct teams for escalation
• Bug and Issue Tracking/Resolution
• Participate in On-call rotation
• Respond rapidly to incidents that impact Pfizer user performance
• Execute the work as per the approved Standard Operating Procedures and Work Instructions Modification and Creation of new SOP's & WI's as service matures or changes Acknowledge the
incident tickets and update progress in the Service Management tool and close the incident tickets following the defined process.Create and deliver periodic incident management report as per
the defined process
• Perform the necessary communication to all relevant stakeholders as defined by application operational support process.
Resource Profile:
Support Analyst
• 1-3 Years of total IT experience
• 1-2 Years' experience with support experience
• Intermediate support and troubleshooting skills in production support environment
• Familiarity on working with Service Center or equivalent incident management system
Thomas Fedrick
Recruiting Specialist "IT Services"
The power of focus
SancroSoft USA INC
4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5559 || 916-671-5584 || Fax: 916-200-0305
E-Mail : Thomas@sancrosoftusa.com || www.sancrosoftusa.com
We place professionals in contract, contract-to-hire and full-time employment positions
across all IT and Engineering disciplines, nationwide
| Stay Connected: |
|
|
|
For More Job Openings , Please Visit my blog 
The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message.
--Introduce business in 3800 cities. How?
=====================================================
Thanks for using group.
Moderator
1) This group is managed by www.BRCIndex.blogspot.com
2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business.
3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club)
4) Reply to two message before posting new one.
5) Donot post same message in all 3800 business Referral Club.
You received this message because you are subscribed to the Google Groups "Outsource" group.
To post to this group, send email to Outsource@googlegroups.com
To unsubscribe from this group, send email to Outsource-unsubscribe@googlegroups.com
For more options, visit this group at http://groups.google.com/group/Outsource
No comments:
Post a Comment