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Hi All,
Hope you are doing great,
We are in a need of a JR or Mid-Level or Sr. Network Support Analyst for long term contract of 1+ Years at Bloomington, IL, US. Please let me know if you are comfortable/interested for below position. if you have any consultant please share the profile along with the contact and mailing information ASAP. your quick response will lead to a Faster submission to the client.
Please share the profile along with the consultant contact and mailing information as well the position he is comfortable with. Thanks!!!!
Position#1(Mid or Sr. level)
Job Title: Network Support Analyst
Location: Bloomington, IL, US
Max Hourly Rate: USD $TBD(DOE)
Qualifications:
The individual chosen to fill this role will be working in the Network Application Optimization (NAO) team in Enterprise Telecommunications. With the nature of this work and its impact on convergence the preferred candidate will bring a broad based knowledge of Telecommunications technologies and the ability to think strategically and from a broad perspective.
Other Items to consider:
• Variable work hours. Late night and weekend work due to service windows.
• Constantly changing challenging technical environment.
• Candidates must be balanced with customer service and technical skills
Primary responsibility - Application Optimization :
* Support of application load balancing and WAN Optimization hardware and software:
-Cisco ACE
-Cisco WAAS and WAAS Mobile; WCCP
-Cisco GSS (and DNS skills)
- F5
* Provide defect management for load balancing and WAN Optimization technologies
* Facilitate communication with business areas on the use of load balancing and WAN Optimization technologies.
*Vendor relations:
- Work closely with vendors for load balancing needs, to include solution design and contract discussions
- Coordinate managed solutions services with vendors
- Research new vendors and their offerings and costs
- Attend user groups and conferences to build external relationships
* Coordinate and participate in Project and Service Request work for funded roadmap efforts
* Research application optimization technologies and new vendors to increase knowledge
Desired skills and experiences:
* Broad Telecommunications (data & voice) knowledge
* Knowledge of Layer 4 thru Layer 7 load balancing technologies and products preferred; in particular URL load balancing and URL parsing
* Knowledge about the configuration of a switched network environment
* Understands advanced configuration for Cisco switches and routers.
* Should possess detailed knowledge of Cisco Content Switching.
* Detailed knowledge of the OSI Model, and how network configurations are accomplished at different levels of the model.
* In-depth understanding of networking principles: TCP/IP protocols and subnetting, Ethernet topology designs and terminology, network interface cards.
* Understands a VLAN and at least one guideline for configuring a VLAN.
* Is familiar with router and switch hardware to include hardware redundancy applications.
* Understands how to configure and troubleshoot RIP, OSPF, and BGP routing protocols.
* Understands / is able to troubleshoot WAN circuit technologies. Should have experience working with SONET, ISDN, DSL, and DS-0 through DS-3 technologies.
* Able to describe dial-on-demand routing.
* Possesses a firm understanding of encryption protocols, and how to implement network based encryption.
* Understands how to configure static and dynamic NAT.
* Is able to create and apply ACL's to meet design requirements.
* Demonstrates an awareness of network security issues.
* Understands the philosophy of internet gateway routers configuration.
* Possesses a basic understanding of the purpose and location of print servers, SMS servers, and firewalls.
* DNS
* HTTP manipulation and insertion
* Scripting experience (i.e. PERL., TLC, etc.)
* Experience with analysis and diagnostic tools (i.e. Sniffer, Wireshark, etc.)
Qualified individuals should have:
•A Bachelor's degree in an IT-related field or extensive networking experience. CCNA preferred.
• Demonstrated excellent customer service skills.
• Demonstrated excellence in troubleshooting and analysis skills.
• Demonstrated effective communication and network documentation skills.
• Demonstrated ability to work as a team player and enjoys collaboration.
• Demonstrated ability to work with minimal supervision.
• Demonstrated leadership skills and initiative.
• Experience in working problem calls and records.
• Ability to recognize and recommend process improvements.
• Is able to identify differences and similarities in various networking solutions.
• Experience with vulnerability and risk assessments.
• Experience in researching network tools.
• Experience following a methodology and willing to learn/follow Client processes.
• Understanding of network hardware.
• Ability to solve complex problems and coordinate work with others.
• Has the ability and willingness to learn technical information.
• Proven Time Management and Organizational Skills.
• Results driven and Quality focused individual.
• Experience in seeking information from various sources.
• Ability to establish and build upon interpersonal relationships.
• Required to serve as Subject Matter Expert in consulting with other team members as well as other IT groups.
Competencies Desired
Accountability
Critical Thinking
Initiative
Teamwork
Technical/Functional Expertise
Position#2(Jr. level)
Job Title: Network Support Analyst (UCCE) 3rd Shift
Location: Bloomington, IL or Phoenix, AZ.
Max Hourly Rate: USD $TBD
Qualifications:
In this environment, the person selected will be supporting data and voice services across a wide spectrum of users that includes our client's Contact Centers. Successful candidates will have previous experience supporting network and/or telephony systems for private organizations or Local Exchange Carriers (LEC). Previous experience troubleshooting issues collaboratively with Local Exchange Carriers and/or Inter-Exchange Carriers is highly desired.
This position is for a Converged Network Support Analyst who will be supporting Data, Voice and Contact Center Networks. It is for 3rd shift ONLY in Bloomington or Phoenix. We are looking for someone with very strong Contact Center (UCCE) skills.
- Cisco Customer Voice Portal (CVP)
- Installation experience
- Application Configuration Support Knowledge
- Infrastructure troubleshooting
- Cisco Unified Contact Center Enterprise (UCCE) experience
- Experience with Multiple instances of UCCE using ICM to ICM gateways
- Knowledge of adjunct connectivity
- CTIOS troubleshooting server side
- TCP/IP networking fundamentals
- Understand ITIL Principles (Service Management)
- Experience with moving from Avaya to Cisco would be helpful
- Self Directed, Team player, Ability to work with both technical and non-technical people
Thanks and Regards,
Mohit Jain
New York Technology Partners – Rochester
332 Jefferson Rd.
Rochester, NY 14623
Best way to communicate is by E-Mails.
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