[Outsource:63975] Need ITIL Process Consultant - Houston TX

 

Position: ITIL Process Consultant

Duration: 12 months

Location:  Houston TX

 

Job Description            Patch Co-ordination

Release Co-ordination (Monthly Application Production Release)

Shared Service/Infrastructure Change

Major Enchancements/New Projects/Major Upgrades

Decommisioning

DR Activity

Decision Making

 

Detailed:

 

Patch Co-ordination

• Scope definition : Obtain the Scope of Patch release from PE / Dependant Party

• Dependency Check with respoect to earlier version of Patch availability

• Communicate to IT&S team on Patch Upgrades

• Obtain "No Objection" from Application & Server owners

 

Release Co-ordination (Monthly Application Production Release)

• Scope Definition : Attend Release plan meeting to understand the scope of application changes planned for release

• Participate (OCCB) , Review and Confirm Release plan

• Ensure standard migration document template availability for application team

• Review and agree on Implementation plan and Inform Operations team

• Marshall the operations team for Release implementation

• Co-ordinate (ADM, Testing & CR&M) deployment

• Esclate Implementation issues that needs attention to C&RM team

 

Shared Service / Infrastrucutre Change

• Scope Definition

• Participate in Global CAB

• Plan on Implementation of the change (preferred Implementation time)

• Roll Back Plan : Ensure roll back plan is available

• Ensure the availability of risk assessment and contingency planning

• Prepare Project Plan - Prioritize, schedule and plan the Patch Implementation

• Communication to  NAGP IT&S on final Plan

 

Major Enhancements / New Projects / Major Upgrades

• Participate in Project Planning

• Analyze feasibility (Server Capacity and Scalability) based on TIP

• Co-ordinte the enhancement/upgrade

• Ensure CMDB is updated

Decommisioning

• Analyze feasibility (Impact on other apps)

• Ensure back up requirements are specified

• Ensure CMDB is updated

Specific Instance

• Auditing (DB back ups, Remedy workflows)

 

DR

• Co-ordination on Shared Service Technology Availability for DR

• Co-ordination on Application/System Availability

• Co-ordinates the DR

 

Other Skills       Strong knowledge of ITIL V2, V3 Process, Customer Interfacing Skills,  Communication Skills

 

Thanks & Regards

NANDA LAKKAKULA

VEDAINFO INC.
10500 Barkley St. Ste:110, Overland Park, KS - 66212
Phone No. : 913-815-8553, Fax : 310-634-0307
Email Id : nanda@vedainfo.com, Website: www.vedainfo.com

 

Yahoo IM: lnkkumar79@yahoo.com
Gtalk: laki.nandoo@gmail.com
Linkedin: http://www.linkedin.com/in/nanda79

Facebook: http://www.facebook.com/laki.nandoo

 

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