Tuesday, 4 December 2012

[Outsource:65253] Direct Client req: : IVR Business Analyst

Hi Associates

Please let me know if you have any consultant for the following requirement.

 

Kindly Send Resumes to adem@vertigonconsulting.com 

 

Position: IVR Business Analyst

Location: Bloomington, IL

Duration: 6+ months

 

MUST have experience as a contact center business analyst

Must have experience working with

o call flows,

o IVR applications (from a business process perspective),

o customer experience Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM

 

Additional Qualifications:

o Business Experience: Business Process Management

o Business Experience: Corporate Contact Center Consulting Services (contact center knowledge)

o Systems Experience: Collaborative Technologies

o Business Experience: Digital Media Audio/Video Expertise

o Business Experience: Unified Communications

 

General Skills:

o Strong written and oral communications,

o self-starter,

o able to build relationships within all levels of the organization,

o ability to work a full work week mon- fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources.

 

Thanks & Regards
 
Adem
Technical Recruiter
Vertigon Consulting
Phone: 201-786-2670
Fax: 732-398-0506
Email: adem@vertigonconsulting.com
URL: www.vertigonconsulting.com

IM:  adem_vertigon@yahoo.com

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