Title: Application Support - Analyst
Location : Oakbrook,IL
Duration : 6 Months then C2h
Job Description: The following are primary objectives for this role. These may be expanded or retracted as determined by the Engagement Manager.
This position will provide second-level phone-based support for incidents/issues/customer problems received directly from customers. In addition, support the business process and system for the installed Oracle footprint within McDonald's Business Suite (MBS). Test new and/or updated functionality and create corresponding communication to the end user.
Key Job Responsibilities:
Customer Support –
o Respond to issues from business users regarding our ERP system.
o Prioritize requests from customers into urgent vs. non-urgent requests.
o Escalate problems/incidents to technical support for bug fixes and/or system issues/problems.
o Answer a wide range of questions from customers regarding business processes
o Understand and explain the inter-dependencies between modules and how one action may create a re-action in another business process.
o Troubleshoot and/or answer questions regarding with related interfaces.
o Provide on-the-job instruction and/or answer questions from customers regarding key internal control processes.
o Attempt to ensure customer satisfaction in all situations.
Maintain Oracle Tables –
o Maintains mappings on tables
o Updates set up changes and maintain configuration guides.
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Yogesh Aggarwal
yogesh786.hmg@gmail.com
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