Hi Partner,
Send me only relevant resume at fkhan@infinite-usa.com
Below is the job description, kindly go through it and if it appeals
you, do send me your resume.
Client: State of CO / Office of Information Technology (Department of
Revenue)
Location: Lakewood, CO
Duration: 3 months + (Possible renewal of 1 year)
Position duties:
• Provide Tier II technical support to end-users, which includes
troubleshooting and finding resolutions to various software, hardware,
microcomputer and network problems.
• Configure, image and set up microcomputers in accordance to OIT
standards. This includes both hardware and software.
• Experience with Altiris, Windows XP/7 and Office 2003/2010 is highly
desirable.
• Experience with using an automated Help Desk software system such as
CA Service Desk to track status and resolution of all reported
problems.
• Participate in projects such as PC replacements or wait-less
implementation that require the technician to travel to driver license
offices in remote locations within the state of Colorado.
• Ability to grasp the root of the problem of the customer directly or
on the phone and provide troubleshooting solutions.
• Good analysis and decision making skills are desired.
• Excellent communication and customer service skills are required.
Required qualification/experience/education of leased worker(s):
Bachelor's or Master's Degree in computer sciences or equivalent
desired. One to three years' experience in Desk side Support
environment. Experience using and supporting Microsoft Windows
desktop operating system and Microsoft Office Professional 2007/2010.
Experience working with, and managing multiple priorities and tasks
with follow-through. Demonstrate ability to establish and maintain
effective working relationships with other work units, agencies and
affected interest groups. Understanding of Health Insurance
Portability & Accountability (HIPAA). Must have knowledge and
understanding of BlackBerry/Smartphone Devices. Advanced knowledge of
wide range of computer techniques, monitoring data integrity and
security of desktops. Knowledge and skill setting up and deploying
and developing and managing in an infrastructure of a local area
network (LAN)Knowledge and understanding of BigFix Software. Advanced
Knowledge of Access Zone/Citrix environment. Advanced knowledge of
Active and eDirectory. Advanced knowledge of Clarity & CA Service
Desk Software. Advanced Knowledge of Novell Netware & VmWare.
Advanced knowledge of PC Guardian, Utimaco and McAfee. Must have
expertise of Patch management deployment to the desktops within the
State enterprise. Must have clear understanding of McAfee anti-
virus.
Additional requirements include: Must be able to occasionally lift
and move equipment up to 30 pounds. Must have excellent communication
and customer service skills. Must have good interpersonal skills for
interacting with team members and customers. Must have self-
management, organization and time management skills. Must have
analytical, problem identification and resolution skills. Must be
able to determine the most efficient and productive method to meet
work assignments and must organize own time effectively to achieve on-
going and special project requirements with minimal supervision once
assignment is made and explained. Must be able to self-learn basic
aspects of new software using manufacturer provided manuals and
computer based training. Ability to express technical matters both
verbally and writing in a manner understandable to personnel who may
not have a technical background in information technology and the
ability to work under pressure with project deadlines.
The position must handle the workload immediately. Time and resources
are not available for advanced training in the required skills. It is
expected that a person coming in to the Desktop Support position have
ability to independently troubleshoot computer systems, and software.
The candidate must also have outstanding customer service skills and
knowledge of service desk software.
Required security clearances
The Department of Revenue requires that candidates are current with
filing and payment of State and Federal taxes and a CBI Background
check.
Thanks,
Firoz Khan
319-892-3186 x 229
Fkhan@infinite-usa.com
--
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