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Dear Associates,
I have an Urgent Client Requirement - Support Engineer . Please send resumes, rate and contact info asap.
Job title: Network System Admin/ Support Engineer
Location: San Jose, CA
Duration: 6-9 months
a. Role is primarily to own and be responsible for Support issues related with Jabber and WebEx on desktop/mobile.
b. Interact with IT team, BU/Product teams, hardware engineers, and vendors and report back to Support manager. Interactions could also be over voice/video apart from email/remedy
c. Covers all aspects of support process. Case acceptance to closure.
d. Identify support and issue trends and opportunities to improve the overall service
e. Conduct user usage clinics to obtain feedback on service and provide support on service "how to".
f. Help with testing new services on desktop and mobile
g. Manage Bi-Weekly Metrics Service data with this vendor resource team in place,
B. Essential
a. 6 years of IT industry experience of support issue handing. At least 4+ years of direct client support experience.
b. Excellent Communication Skills (Verbal/ Written)
c. Ability to work with minimal supervision but staying in-sync with the larger team
d. Experience in supporting users on Mobile platform applications such as iOS and Android Apps.
e. Candidate needs to understand the working knowledge of these platform and Jabber mobile is something getting launched on which this person will start as first step.
f. Support issue handling (support ticket/case acceptance to closure)
g. Good Analytical skills to resolve reported issues
h. Ability to work on multiple tasks at a time.
i. Should be a quick learner and self-starter.
C. Good to have
i. The IM, WebEX, Voice, Call Manager & bit of a networking knowledge is also required, as the Jabber spans across these services
ii. Audio/Video domain experience – Good to have
Thanks & Regards,
Kumar
KARV Business Group
Call: 630-708-0490
Email: sales@karvgroup.com
Visit: www.karvgroup.com
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