{SAP JOBS USA:114076} Req EMC Storage & Backup admin

EMC Storage & Backup admin

Storage Management
Bloomington, IL.

Relevant Experience (Yrs)  : 4+ Years of Storage and Backup Experience with EMC VMax, Data replication

Technical/Functional Skills  : 
• Monitoring and management of Data Center Storage Storage Management (EMC VMAX, VNXe, MDS, UIM and NAS) and Backup(EMC Avamor)
• Data storage (e.g., RAID array, SAN, NAS, tape, optical, etc.)
• Input processing, for activities such as loading third-party tape and receipt and/or transmission of batch electronic files
• Management of intra company file transfers and/or other data movement
• Data Replication
• Managing user accounts, authorization, disk space quotas and access control (OS, mail, database, middleware, file systems, disk space, etc.)
• Clustering.
• On-call support
• Data backup and restoration services, including all remote sites with servers/systems requiring data backup, restoration, and disaster recovery services
• Disaster recovery – planning and execution
• Data Center Operations Experience
• Availability of Storage and capacity management using native tools
• Knowing ITIL Concepts will be an advantage.

Experience Required  
• Must have a proven track record of leading Managed Services for large customers. Should have ability to interact with stakeholders and vendors to define system functionality meeting/exceeding client expectations. Must have thorough knowledge on Storage Management and should have knowledge on handling end to end processes.

Roles & Responsibilities : 
• Provide Level 3 support for escalated incidents related to storage in the perspective of EMC VMAX, NAS/NFS storage
• Support product upgrades and infrastructure enhancements
• Provide expertise in issues related to backend storage and mapping of virtual machines through vCenter and Dell VIS
• Monitor memory/storage utilizations of hosts  and take proactive steps
• Review and approve standard operating procedures and knowledge items
• Provide expertise in determining root cause for problem tickets
• Work in-tandem with Server  and Tools  team for resolving issuesStorage Engineer
• Delivery of status reporting to Project Managers
• Coordinating day-to-day work with Supplier personnel
• Actively identify and manage project risks.  Discuss risks and mitigation strategies
• Ability to work towards meeting the needs on time.
• Acts as single point of contact for the Storage and Backup Tower
• Manage knowledge transition within the team and outside
• Provide daily operational management
• Manage workload of team members
• Prioritize service requests, in consultation with Clients
• Attend scheduled meetings with designated  management to review status, problems and solutions
• Resolve service delivery issues and manage ad hoc requests
• Open a trouble ticket with Incident Tools when an outage occurs at a remote location
• Report, log, and update outages in the internal ticketing tool.
• Must be able to work in a team environment and possess interpersonal and written communication skills.
• Focus on continuous process improvement and service quality
• SLA monitoring and tracking
• Provide technical assistance to team members
• Coordinate with offshore team, Technical Leads and Project Managers
• Provide Level 3 support for escalated incidents related to storage in the perspective of EMC VMAX, NAS/NFS storage
• Support product upgrades and infrastructure enhancements
• Provide expertise in issues related to backend storage and mapping of virtual machines through vCenter and Dell VIS
• Monitor memory/storage utilizations of hosts  and take proactive steps
• Review and approve standard operating procedures and knowledge items
• Provide expertise in determining root cause for problem tickets
• Work in-tandem with Server  and Tools  team for resolving issues

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