IT JOBS: {SAP JOBS USA:118785} Urgent Need: Sr. Remedy Administrator / Consultant // Austin, TX

Monday, 3 June 2013

{SAP JOBS USA:118785} Urgent Need: Sr. Remedy Administrator / Consultant // Austin, TX

Hi,

Urgent Requirement, please share your consultant profiles ASAP

Title: Sr. Remedy Administrator / Consultant
Location: Austin, TX
Duration: 6+ months

Job Description:

• Recent (5-7 years) experience with Remedy Administration – both AR System Administration (7.x) and ITSM Application (7.5) Administration
• Solid understanding of the ITSM 7.5 modules (IM, CM, PM, AM, SLM) and Atrium CMDB 2.x
• Must have built Remedy applications using Remedy Objects.
• Experience managing Remedy in a Server Group environment
• Solid knowledge of ITIL
• Solid knowledge of Remedy Notification Engine
• Solid knowledge of Remedy Action Request System (ARS) data model
• Solid knowledge of Remedy ITSM 7.5 workflow and screen / object navigation
• Solid knowledge of Support Group administration – including, but not limited to, member and associate member nuances, functional roles, impacts on ticket assignment, notification (email, paging), on-call management, and People Profile interaction.
• Solid knowledge of Permission Groups and their impact on ITSM Application functionality
• Solid knowledge of Operational Categories, Product Categories, Resolution Categories, and Assignment configuration, including interaction with Support Group and ITSM Applications (Incident, Change, Work Order)
• Solid knowledge of the Atrium Integration Engine (AIE) and/or next generation Atrium Integrator
• Demonstrated ability to maintain Service Request Definitions (SRDs) and Service Request Catalogs
• Solid knowledge of backed Remedy Database Table Structure and their interactions
• Previous experience working with BMC Support Central – managing issues and directing change (RFC – Request For Change) via BMC CAB (functioning as Customer Change Agent). Good customer presentation and project management skills (including good listening and customer interaction skills)
• Basic Unix/Linux System administration skills
• Intermediate SQL and PL/SQL experience

Nice To Have

• Remedy Skilled Professional (RSP) / BMC Certified Administration / RAC certification or other advanced Remedy training classes are a plus
• Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine)
• Experience Web Services and API programs using C, Java or Perl is a definite advantage
• Experience in Business Objects/ Crystal Reports is definite advantage
• CCNA certification
• Scripting (Shell, Perl) experience is a plus